1)Warranty period is 2 years commencing from the delivery date of the product. The period is 3 (three) years for electronic counters.
2)The product and all parts thereof are under the warranty of our company.
3)If the product breaks down during the warranty period, the period of repair is added to the warranty period. The maximum period of repair of the product is 30 working days. This period starts when the product is delivered to a service centre, or in absence of a service centre, to the seller, dealer, agency, representative, importer or manufacturer in order.
4)In the event that the product breaks down due to material or workmanship faults or installation faults, it will be repaired free of charge, without charging any fees due to labour, replaced part or anything else.
5)In the following events, the product shall be replaced free of charge:
The product repeats the same defect more than twice or different faults more than four in one year, however, in any case within the warranty period, and as a result, periods during which meter is out of service become continuous.
Maximum period necessary for its repair is exceeded.
With a report issued by a service centre, or in absence of a service centre, by the seller, dealer, agency, representative, importer or manufacturer in order, the repair of the meter is determined as impossible.
6)Breakdowns due to improper operation of the product not observing the instructions in the operating manual are not covered by warranty
7)-For problems with the warranty certificate, consumers may apply to the Ministry of Industry and Trade, General Directorate of Protection of Consumers and Competition.
-This certificate is issued by the Ministry of Industry and Trade, General Directorate of Protection of Consumers and Competition in accordance with the Law no. 4077 and the Circular no. TRKGM 95/116-117 issued pursuant to the said Law
Cautions About the Warranty:
This warranty provided by Federal Electric Investment and Trade Co. does not cover any faults caused by any abnormal or unintended use of the meter. The followings are also considered out of warranty:
Damage and faults caused by improper use.
Damage and faults caused during transport, shipment, loading and unloading.
Faults caused by installation or connection of the meter not in compliance with the installation and operating manual.
Products with torn warranty labels or broken off seals.
Damages and faults caused by fire, lightning, flood and earthquake (natural disasters), inappropriate environment and accidents.
Tampering with the meter by unauthorised persons.
The repair of the defects above is charged.
The warranty will be valid only for the period stated on the reverse side of this certificate and the faults at the product, and no other right or damages under any reason whatsoever can be claimed. In the events that the warranty certificate is destroyed or defaced, that the serial number on the product is removed or destroyed, the warranty certificate will become null and void. Any warranty certificate not bearing the seal and authorised signature of the seller and the date of sale will not be valid.
FEDERAL is liable for damages it caused by intentional and deliberate damages, not for minor negligence. Besides, it will not be liable for the results, including but not limited to the interruption of business activities or loss from profit due to this reason, or any loss caused as a result of the failure of a duty due to the breakdown of the product.
If there is any defect in the product, the defective product shall be sent to FEDERAL with risks and expenses on customer’s account. The defects of the product will be removed by FEDERAL by replacing a new one or repairing the same.